IT Ticketing & Work Orders for Small IT Teams
Track tickets, automate work orders, and give clients their own portal — without the $129-per-technician price tag of the big PSAs. Purpose-built for small IT shops and MSPs. Plans start at $20/mo.
Free for 7 days · from $20/mo after
Everything you need to manage IT support
Comprehensive tools designed to streamline your help desk operations and improve team productivity.
Ticket Management
Organize and track support tickets with customizable workflows and automated routing.
Work Order Automation
Streamline maintenance tasks with automated work order creation and assignment.
Client Portal
Empower clients to submit tickets, track progress, and access knowledge base articles.
Advanced Reporting
Gain insights with detailed analytics on ticket resolution times and team performance.
Mobile Web App
Manage tickets and work orders from any phone browser — no app store download required.
API Access
Integrate with your existing tools using our comprehensive REST API.
Integrations
Connect with popular tools like Slack, Microsoft Teams, and Jira.
SLA Management
Set and monitor service level agreements to ensure timely ticket resolution.
See PalmDesk in Action
Experience the power of our intuitive admin dashboard. Monitor ticket volumes, track SLAs in real-time, and manage your entire IT support operation from a single, centralized command center.
Convenient Agent mobile web app
Take your help desk wherever you go. Manage tickets, assign work orders, and communicate with clients directly from your smartphone. Our responsive mobile web app ensures your team stays connected and productive, even when away from their desks.
- Access and resolve support tickets from anywhere, instantly.
- Update statuses and add notes directly from the field.
- No app store download required—works beautifully in your mobile browser.
Built for small IT shops, not enterprise budgets
PalmDesk is new, and we're onboarding our first IT teams now. Here's why they're choosing us over the heavyweight PSAs.
From $20/mo
Flat, predictable pricing — not $129+ per technician like the big PSAs. Add field agents only as you grow.
Up and running fast
No RMM to configure and no mandatory onboarding call. Set up your team, import your tickets, and start today.
Client portal included
Your clients submit and track their own tickets and work orders — built in, not a paid add-on.
Ready to run support without the enterprise price tag?
Be one of the first IT teams on PalmDesk. Try it free for 7 days — no risk, from $20/mo after.
Start your 7-day free trial