Tickets & Work Orders for Service Businesses
Track tickets, automate work orders, and give clients their own portal — without the $129-per-technician price tag of the big platforms. Purpose-built for small service businesses. Plans start at $20/mo.
Free for 7 days · No credit card required · From $20/mo after
Everything you need to manage field service
Comprehensive tools designed to streamline your service operations and improve team productivity.
Ticket Management
Stop losing requests in your inbox — every ticket is routed to the right tech automatically, so nothing falls through the cracks.
Work Order Automation
Scheduled jobs become assigned, trackable work orders — with client signatures and PDFs generated for you, not typed up at day's end.
Client Portal
Cut the "any update?" calls — clients submit and track their own tickets in a portal branded to your business.
Advanced Reporting
See which clients eat your hours and which techs are overloaded — before it shows up as churn or burnout.
Mobile Web App
Techs update jobs from the parking lot, not at the end of the day — any phone browser, nothing to install.
API Access
Push and pull tickets from your own scripts and tools with a full REST API.
Integrations
Get ticket alerts where your team already lives — Slack, Microsoft Teams, and Jira.
SLA Management
Know which tickets are about to breach before they do — not in next month's report.
See PalmDesk in Action
Experience the power of our intuitive admin dashboard. Monitor ticket volumes, track SLAs in real-time, and manage your entire service operation from a single, centralized command center.
Convenient Agent mobile web app
Take your operation wherever you go. Manage tickets, assign work orders, and communicate with clients directly from your smartphone. Our responsive mobile web app ensures your team stays connected and productive, even when away from their desks.
- Access and resolve support tickets from anywhere, instantly.
- Update statuses and add notes directly from the field.
- No app store download required—works beautifully in your mobile browser.
Built for small service businesses, not enterprise budgets
PalmDesk is new, and we're onboarding our first service teams now. Here's why they're choosing us over the heavyweight platforms.
From $20/mo
Flat, predictable pricing — not $129+ per technician like the big platforms. Add field agents only as you grow.
Up and running fast
No RMM to configure and no mandatory onboarding call. Set up your team, import your tickets, and start today.
Client portal included
Your clients submit and track their own tickets and work orders — built in, not a paid add-on.
Ready to run support without the enterprise price tag?
Be one of the first service teams on PalmDesk. Try it free for 7 days — no risk, from $20/mo after.
Start Free 7-Day TrialNo credit card required · Up to 5 seats during the trial